The online bookstore has an extensive Help Center with detailed answers to your questions about using the bookstore.
To contact the bookstore's Customer Service, call 1-800-325-3252 any time, 7 days a week, except for major holidays. You can also send them an email or start a chat at their Contact Us page.
HOWEVER--if your question is about McGraw-Hill Connect/LearnSmart or finding your access code, please see our McGraw-Hill Connect guide or contact the Textbook Coordinator at firstname.lastname@example.org.
Please see below for brief answers to some of the most frequently asked questions. Please contact the Textbook Coordinator if you have other questions and/or need clarification (email@example.com).
Q. How long will I have access to an ebook? How do I access an ebook?
A: The length of access varies by book title. The most common access periods are 180 or 365 days of online access. You do not need to download the book to a device--you can access it anywhere on any device that has an internet connection. 180 days is around 6 months, so an ebook with 180-day access will give you access for an entire Central Penn term, possibly 2 terms.
Some books also offer, in addition to 365 days of online access, the added option of perpetual offline access (as long as you have the device). To take advantage of that, you will need to have a device that you can download the book to--do not download ebooks to school computers.
For all ebooks sold by the bookstore, it is marked how long the access lasts (see below for an example). There is sometimes a choice between limited time access and perpetual offline access--the limited access will be less expensive.
Please see our Using Ebooks guide pages for more information.
Q: My professor said I need an access code--where do I get it?
(AKA: Q: My professor said I need Connect/LearnSmart access? Q: My professor said I need WileyPLUS access?)
A: Connect and LearnSmart both refer to access to McGraw-Hill's online learning product. If your professor requires that access, it is included in what is offered for that course in the school bookstore. WileyPLUS is the name of Wiley's online learning product. If that is required (currently only for certain accounting courses), what is offered in the bookstore includes access to WileyPLUS.
A: You can also purchase access to Connect/LearnSmart or WileyPLUS directly from the publishers. Please contact your professor or the Textbook Coodinator for assistance.
Q: When will my access code expire?
A: Connect/LearnSmart access expires 180 days after the code is redeemed. So, if for some reason you need to re-take a course that requires Connect access (and you redeemed an access code), you MUST re-take the course the following term (after redeeming the code)--or you will need to pay for the access again.
A: WileyPLUS access, for the titles used by Central Penn, is good for as long as you are taking a course which uses that title. Example: when you purchase the access for the book for Intermediate Accounting I, you will still have access for Intermediate Accounting II and III (since those courses use the same book).
If you have more questions about Connect/LearnSmart, please see the McGraw-Hill Connect guide and/or contact the Textbook Coordinator (firstname.lastname@example.org). If you have questions about WileyPLUS, please contact your course professor.
Q: I bought the wrong book. Can I return it?
Q: I changed my schedule and don't need a book anymore. Can I return it?
A: Print books purchased from MBS Direct can be returned for a refund within 14 days of class start or 21 days from the ship date--whichever is later. See additional directions below.
If you purchased from a Marketplace vendor, you will need to contact the vendor for their return policy. Their contact information should have been in an email they sent you and/or on the packing slip in the box with the book(s). For additional assistance with Marketplace returns, please contact the Textbook Coordinator (email@example.com).
A: Ebooks can be returned ONLY if they have not been activated, within 14 days of class start or purchase date, whichever is later. See additional directions below.
A: Access codes, once redeemed, cannot be returned or refunded.
Q: What is the process for returning a book?
A: Print: Log in to your bookstore account, go to Your Orders, click on "Return Center" and follow the steps on the screen.
This will let you print a packing slip (INCLUDE WITH YOUR BOOK) and a pre-paid shipping label--if you choose. You can also ship another method--but either way you pay for return shipping. Address for returns: MBS Direct Returns, [Your Order # Here], 2711 West Ash St., Columbia, MO 65203
A: Ebook: To return an ebook (as long as it has not been accessed), you must go through the bookstore's Customer Service: 1-800-325-3252.
Q: I rented the wrong book. Can I return it for a refund?
Q: I changed my schedule and don't need a book I rented anymore. Can I return it for a refund?
A: Rental returns are similar to purchase returns but are not the same. You can return a print rental book within 14 days of the class start date or date of purchase, whichever is later. Ebook rentals can only be returned if the ebook has not been activated.
You MUST go through the Rental Return process on the website to receive a refund on your rental. Log in to your bookstore account, go to Your Rentals, click on "Rental Returns" and follow the steps on the screen. Print the packing slip and include it with your book. You MUST use the pre-paid shipping label--do not address the package yourself or use a different shipping method to ensure proper credit for your return.
Q: How do I return my rental book when the term is over?
A: Log in to your bookstore account, go to Your Rentals, click on "Rental Returns" and follow the steps on the screen. Print the packing slip and include it with your book, and print and use the pre-paid shipping label (rental return shipping is free).
Q: Where can I take my box with a pre-paid, pre-addressed label?
A: The online bookstore pre-addressed labels are for use with UPS. If you are at the Summerdale campus, you can take your package to the mailroom in Bollinger Hall--UPS visits there most business days. Otherwise, you can take the package to any location that accepts UPS packages, including drop boxes: Find UPS Locations
Q: How do I pack my book(s) for shipping?
A: Pack your return in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that print ink may degrade the condition of new textbooks to a used condition. If you do not fill empty spaces in the box, your book might be damaged in transit and might not get a full refund.
Tape the box securely using shipping/packing tape and attach the address label to the top of the box. Make sure there is only one label on the box you are using. If you are reusing a box, remove and/or cover previous markings and labels.
The Library usually has extra boxes available, as well as packing tape--if you are on campus and/or close to Summerdale, please feel free to stop by for assistance.
Bookstore Customer Service:
Q: How do I contact the bookstore's Customer Service, and what are their hours?
A: You can call Customer Service at 1-800-325-3252 any time, 7 days a week, except for major holidays.
You can also send them an email or start a chat at their Contact Us page.