Certificate & Diploma Programs at Central Penn College
Guides for the credit-bearing certificates at Central Penn
Customer Relation Skills for the Insurance Industry Certificate courses
Students will be required to take the following 6 courses to total 18 credits:
- BUS105 Fundamentals of Selling
- BUS115 Business Accounting
- BUS230 Principles of Marketing
- BUS335 Insurance
- COM101 Introduction to Human Communication
- LGS250 Business Law
See also the following guides for our Bachelor & Associate degree programs:
BUS105 Fundamentals of Selling books & ebooks
All about Them: Grow Your Business by Focusing On Others by Call Number: 658.827 TURISBN: 9780738219202Publication Date: 2016
Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World by Call Number: 658.802 ANDISBN: 9780814437155Publication Date: 2016
Exactly How to Sell: The Sales Guide for Non-Sales Professionals by Call Number: Ebook CentralISBN: 9781119473398Publication Date: 2018
Mackay MBA of Selling in the Real World by Call Number: 658.85 MACKISBN: 9781591846239Publication Date: 2013
Sales EQ : How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal by Call Number: 658.8501 BLOISBN: 9781119312574Publication Date: 2017
Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale by Call Number: Ebook CentralISBN: 9780814437124Publication Date: 2016
BUS115 Business Accounting books & ebooks
The Ultimate Finance Book: Master Profit Statements, Understand Bookkeeping & Accounting, Prepare Budgets & Forecasts by Call Number: Credo ReferenceISBN: 9781473683815Publication Date: 2020
Accounting for Non-Accountants 11th ed. by Call Number: 657.0941 HORISBN: 9780749480769Publication Date: 2017
Accounting for Small Business Owners by Call Number: 657.9042 ACCISBN: 9781623155360Publication Date: 2015
Finance and Accounting for Nonfinancial Managers: all the basics you need to know by Call Number: ebraryISBN: 9780465078981Publication Date: 2015
BUS230 Principles of Marketing books & ebooks
Marketing 4.0: Moving from Traditional to Digital by Call Number: Ebook CentralISBN: 9781119341208Publication Date: 2016
Marketing (The Brian Tracy Success Library) by Call Number: Ebook CentralISBN: 9780814434215Publication Date: 2014
Native Advertising: The Essential Guide by Call Number: 659.1 LOVISBN: 9780749481162Publication Date: 2017
Digital Marketer: Ten New Skills You Must Learn to Stay Relevant and Customer-Centric by Call Number: Ebook CentralISBN: 9781118760833Publication Date: 2014
BUS335 Insurance books & ebooks
Enterprise Risk Management: A Common Framework for the Entire Organization by Call Number: Ebook CentralISBN: 9780128006764Publication Date: 2015
Fundamental Aspects of Operational Risk and Insurance Analytics: A Handbook of Operational Risk by Call Number: Ebook CentralISBN: 9781118118399Publication Date: 2015
Insurance and Behavioral Economics: Improving Decisions in the Most Misunderstood Industry by Call Number: Ebook CentralISBN: 9780521845724Publication Date: 2013
People Risk Management: A Practical Approach to Managing the Human Factors That Could Harm Your Business by Call Number: LDR 658.3 BLAISBN: 9780749471354Publication Date: 2015
Principles of Risk Management and Insurance by Call Number: 368.222 REJ 11th Ed.ISBN: 9780136117025Publication Date: 2010
COM101 Introduction to Human Communication [required for all students] books & ebooks
ICOMM : Interpersonal Concepts and Competencies by Call Number: Ebook CentralISBN: 9780742599635Publication Date: 2010
How to Talk to Absolutely Anyone by Call Number: Ebook CentralISBN: 9780857084088Publication Date: 2013
Presentation Skills for Students by Call Number: 808.51 VanEISBN: 9781137576491Publication Date: 2016
Let the Story Do the Work: The Art of Storytelling for Business Success by Call Number: 658.45 CHOYISBN: 9780814438015Publication Date: 2017
TED Talks : the official TED guide to public speaking by Call Number: 808.51 ANDISBN: 9780544634497Publication Date: 2016
The Gift of the Gab : how eloquence works by Call Number: 808.5 CRYISBN: 030021426XPublication Date: 2016
LGL140/LGS250 Business Law books & ebooks
- Business Law and the Legal EnvironmentOpen-Access Textbook By Don Mayer, Daniel Warner, George Siedel; Publication Date: 2012
Doing Business 2016: Measuring Regulatory Quality and Efficiency: Comparing Business Regulation for Domestic Firms in 189 Economies by Call Number: Ebook CentralISBN: 9781464806674Publication Date: 2015
Gale Encyclopedia of Everyday Law by Call Number: Credo ReferenceISBN: 9781414498966Publication Date: 2013
Law 101: : Everything You Need to Know About American Law by Call Number: Ebook CentralISBN: 9780199341696Publication Date: 2014
